--- title: "Privacy Policy | Refurb Squad Ltd" description: "How Refurb Squad Ltd collects, uses and protects personal information submitted through our website and enquiry forms." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "Refurb Squad Ltd", "legalName": "Refurb Squad Ltd", "url": "https://refurbsquad.co.uk/", "logo": "/__l5e/assets-v1/f9b26d00-6a9f-41e2-bfd0-ed2944fb2706/refurb-squad-favicon.png", "image": "/__l5e/assets-v1/f9b26d00-6a9f-41e2-bfd0-ed2944fb2706/refurb-squad-favicon.png", "telephone": "+44 7460 046234", "email": "office@refurbsquad.co.uk", "founder": { "@type": "Person", "name": "Jay Reid" }, "foundingDate": "2014", "address": { "@type": "PostalAddress", "streetAddress": "124 City Road", "addressLocality": "London", "postalCode": "EC1V 2NX", "addressCountry": "GB" } }, { "@context": "https://schema.org", "@type": "WebSite", "name": "Refurb Squad Ltd", "url": "https://refurbsquad.co.uk/", "publisher": { "@type": "Organization", "name": "Refurb Squad Ltd" }, "inLanguage": "en-GB" }, { "@context": "https://schema.org", "@type": "LocalBusiness", "name": "Refurb Squad Ltd", "image": "/__l5e/assets-v1/f9b26d00-6a9f-41e2-bfd0-ed2944fb2706/refurb-squad-favicon.png", "@id": "https://refurbsquad.co.uk", "telephone": "+44 7460 046234", "email": "office@refurbsquad.co.uk", "address": { "@type": "PostalAddress", "streetAddress": "124 City Road", "addressLocality": "London", "postalCode": "EC1V 2NX", "addressCountry": "GB" }, "openingHoursSpecification": [ { "@type": "OpeningHoursSpecification", "dayOfWeek": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ], "opens": "08:00", "closes": "16:00" }, { "@type": "OpeningHoursSpecification", "dayOfWeek": "Saturday", "opens": "09:00", "closes": "13:00" } ], "areaServed": [ "St John's Wood", "Paddington", "Kensington", "Bayswater", "Regents Park", "Hampstead", "Hammersmith", "Chiswick", "Ealing Broadway" ], "priceRange": "££££", "founder": { "@type": "Person", "name": "Jay Reid" }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "5.0", "reviewCount": "3" } } ] --- 124 City Road, London EC1V 2NX Mon-Fri 8:00-16:00 · Sat 9:00-13:00 [office@refurbsquad.co.uk](mailto:office@refurbsquad.co.uk) [07460 046234](tel:07460046234) [![Refurb Squad Ltd](/__l5e/assets-v1/1a8c6a75-dde4-4cad-91d2-4cb96e5a1b88/logo.png)](/) [Home](/)[About](/about) [Services](/services) [Service Area](/areas) [Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) [07460 046234](tel:07460046234)[Request Estimate](/contact) [Home](/)/ Privacy Policy Last updated · 8 July 2026 # Privacy Policy This page explains what personal data Refurb Squad Ltd collects through this website, what we use it for, and the rights you have over it. It is maintained by Refurb Squad Ltd and reflects our current practices. ## 1\. Who we are Refurb Squad Ltd is a company registered in England, trading as a renovation, bathroom, kitchen and extension contractor based at 124 City Road, London EC1V 2NX. Where this policy refers to "we", "us" or "our", it means Refurb Squad Ltd, who is the data controller for the personal information described below. Contact: [office@refurbsquad.co.uk](mailto:office@refurbsquad.co.uk) · 07460 046234. ## 2\. What we collect - Contact information you submit through the enquiry form on [/contact](/contact), typically name, email, phone, property postcode and a description of your project. - Correspondence you send us by email or phone in connection with your enquiry. - Basic technical information your browser sends automatically (IP address, user-agent, referrer) used only to keep the site running and secure. We do not knowingly collect special-category personal data. Please do not include sensitive personal information in enquiry messages. ## 3\. Why we use it - **Responding to enquiries.** To reply to your project brief, arrange a site survey and issue a written quote. - **Delivering contracted work.** To administer projects we've agreed to deliver, scheduling, invoicing, handover documentation. - **Legitimate business records.** To keep proper accounting, tax and warranty records as required by law. - **Site operation.** To keep the website secure and functional. The legal basis is your consent (for enquiries you initiate), contract performance (for active clients) and legitimate interests (for security and record-keeping). ## 4\. Who we share it with We do not sell your data. We share it only where necessary to deliver the service you asked for or to meet a legal requirement, for example, our accountant, HMRC, our insurers, and specialist trade partners (e.g. Gas Safe or NICEIC contractors) working on your project. All partners are contractually bound to protect your information. ## 5\. How long we keep it Enquiries that do not become projects are typically kept for up to 24 months, then deleted. Client project records are kept for the statutory period required for tax, warranty and building-regulation purposes. ## 6\. Your rights Under UK GDPR you have the right to access, correct, delete, restrict or object to our processing of your personal information, and to receive a copy of it in a portable format. To exercise any of these rights, email us at [office@refurbsquad.co.uk](mailto:office@refurbsquad.co.uk). You may also lodge a complaint with the Information Commissioner's Office (ico.org.uk). ## 7\. Cookies This site uses only essential cookies required for the website to function. We do not currently run analytics or advertising cookies. If that changes we will update this page and, where required, ask for your consent. ## 8\. Changes to this policy We may update this policy from time to time. The date at the top of the page reflects the most recent change. ![Refurb Squad Ltd](/__l5e/assets-v1/1a8c6a75-dde4-4cad-91d2-4cb96e5a1b88/logo.png) Premium bathroom, kitchen and full-property renovations across North & West London. Founded by Jay Reid, 15 years on the tools, PRINCE2 project management, Gas Safe registered. [07460 046234](tel:07460046234) [office@refurbsquad.co.uk](mailto:office@refurbsquad.co.uk) 124 City Road, London EC1V 2NX [5.0★ on Google, read our reviews](/reviews)[Leave us a Google review](https://search.google.com/local/writereview?placeid=ChIJm3KT4cJpXwQRjsaNr8_GV4w) [](https://www.instagram.com/refurbsquad)[](https://www.facebook.com/share/197CgwmVVy/?mibextid=wwXIfr) Services - [Bathroom Installation](/services/bathroom-installation) - [Kitchen Installation](/services/kitchen-installation) - [House Extensions](/services/house-extensions) - [Loft Conversions](/services/loft-conversions) - [Full Renovations](/services/renovations) - [Commercial Fit-Out](/services/commercial) Service Areas - [St John's Wood](/areas/st-johns-wood) - [Paddington](/areas/paddington) - [Kensington](/areas/kensington) - [Bayswater](/areas/bayswater) - [Regents Park](/areas/regents-park) - [Hampstead](/areas/hampstead) - [Hammersmith](/areas/hammersmith) - [Chiswick](/areas/chiswick) - [Ealing Broadway](/areas/ealing-broadway) Hours - Mon-Fri · 8:00-16:00 - Saturday · 9:00-13:00 - Sunday · Closed - 24 Hrs on the Line Accredited - Gas Safe Registered - Constructionline Gold - CHAS Accredited - £1M Public Liability © 2026 Refurb Squad Ltd. Registered in England. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy)[Contact](/contact) [Call Jay](tel:07460046234)[Request Estimate](/contact) We only use essential cookies to make this site work. See our [Cookie Policy](/cookie-policy). Got it